Delivery & Returns
Delivery
Our standard or rural deliveries are sent via NZ Couriers. Orders are typically delivered between two and five days after your order is placed. Please contact us directly if your order is urgent. Once the order has been picked up by the Couriers you will received email notifications with tracking details.
Rural deliveries allow an extra 2-3 days
We are currently unable to deliver to a PO Box.
We need a daytime delivery address to ensure you receive your chocolates in the best conditions possible. If you place your order from Sundays to Thursday, your order will usually be shipped the day after you have placed your order. Since our couriers do not operate over the weekend, any orders received between Thursday and Sunday will be shipped on the following Monday. No deliveries are available on Public Holidays.
Shipping costs
North Island: FREE for orders over $80, otherwise it is $8 for Auckland, $13 for Waiheke Island and $11.50 for the rest of the North Island (EXCLUDING Great Barrier Island)
South Island: FREE for orders over $80, otherwise it is $17
Great Barrier Island, extra charges apply. Please contact us directly hello@honestchocolat.com.
Overseas delivery:
AUSTRALIA - we send via normal International post (NOT tracked)
3 to 10 working days lead time for delivery.
Up to 1kg NZD$28.00 from 1.01kg up to 2kg NZD$37.00
Please send us an email for delivery to any other country. hello@honestchocolat.com
Returns and Exchanges
If for any reason you are not completely satisfied with any of our products, please return the unused portion together with your receipt and a written explanation, and we will offer you your choice of a refund, replacement or similar value exchange.
Please include the packaging including the “best before” date to help us determine the cause of the problem.
We never send damaged products, however on rare occasions breakages do unfortunately happen in transit. If you have received a parcel with damaged chocolates, please get in touch with us and let us know. We will endeavour to find a more than suitable solution. Thank you for your understanding.
