Shipping & Returns

Shipping:

Our standard or rural deliveries are sent via NZ Couriers or NZ Post. Orders are typically delivered between 1-3 days after your order is placed. Please contact us directly if your order is urgent. Once the order has been picked up by the Couriers you will received email notifications with tracking details.

For rural rural deliveries, please allow an extra 2-3 days.

We are currently unable to deliver to a PO Box.

We need a daytime delivery address to ensure you receive your chocolates in the best condition possible. All orders are packed with care and leave our facility in perfect condition. Chocolate is sensitive to heat, so we recommend ensuring someone is available to receive the parcel or providing instructions for a cool, secure delivery spot. We are not responsible for damage caused by parcels being left unattended or exposed to heat after delivery.

If you place your order from Sundays to Thursday, your order will usually be shipped the day after you have placed your order. Since our couriers do not operate over the weekend, any orders received on Friday and Saturday will be shipped on the following Monday. No deliveries are available on Public Holidays.

Costs:

Free NZ shipping on orders over $80

Flat $8 NZ shipping for orders under $80 (Excluding Great Barrier Island)

Please note that extra charges apply for Great Barrier Island. Contact us directly hello@honestchocolat.com if you need to ship there.

To discuss shipping options to any other country, please send us an email at  hello@honestchocolat.com

Returns and Exchanges:

If for any reason you are not completely satisfied with any of our products, please return the unused portion together with your receipt and a written explanation, and we will offer you your choice of a refund, replacement or similar value exchange.

Please include the packaging including the “best before” date to help us determine the cause of the problem.

We never send damaged products, however on rare occasions breakages do unfortunately happen in transit. If you have received a parcel with damaged chocolates, please get in touch with us and let us know. We will endeavour to find a more than suitable solution. Please note that we are not responsible for damage caused by parcels being left unattended or exposed to heat after delivery. Thank you for your understanding.